5.0Rated 5.0 on the Shopify App Store

Run your repair shop
without the chaos.

Track every service job from intake to delivery, collect deposits, and keep customers in the loop. All inside Shopify and POS.

.myshopify.com

Free forever · No credit card required

app.repair-ops.com
See it in action · 60-second demo
Intake → Delivery
one workflow, fully tracked
Shopify POS
tickets & deposits in person
$0
free forever to start
three simple steps

From drop-off to pickup

Every job follows the same clean path, so nothing slips through the cracks.

1

Create the ticket

Log the item, customer, photos, and a deposit. From admin or Shopify POS in seconds.

2

Move it through

Advance each job through your custom workflow steps with a full audit trail and staff notes.

3

Keep them posted

Customers follow progress on a shareable status link and get notified the moment it's ready.

A complete service layer on Shopify

Six pieces that turn Shopify into a full intake-to-delivery service desk.

Smart Ticket Workflow

Customizable status steps from intake to delivery. Enforced transitions, full audit trail, staff notes.

Deposits & Payments

Collect deposits and final balances via Shopify draft orders. Real-time payment tracking via webhooks.

POS Integration

Create tickets and collect payments right from Shopify POS. No app-switching during service.

Customer Status Page

Shareable status links per ticket. Customers track progress online. Zero phone calls.

Storefront Blocks

Drop 'Check Status' and 'Request Service' blocks into your theme. Zero code required.

Custom Form Fields

Configure intake forms with text, number, and dropdown fields. Tailored to your exact service.

the customer's view

They track it themselves. You stop answering the phone.

Every ticket gets a private, shareable status link. Customers see exactly where their item is and get notified automatically at each step. No calls, no “any update?” texts.

Live progress, updated in real time
Automatic email & SMS notifications
Works on any device, no login needed
Bella's Tailoring
Ticket #SVC-0042
Vintage Leather Jacket
Status
Received
Mon, 9:24 AM
Assessing
Mon, 2:10 PM
In Progress
Now · replacing lining
Ready for pickup

Built for every service business

If it comes in and goes back out, it fits.

TailorsPhone RepairDry CleanersJewelersCobblersBike ShopsCustom FramersCamera RepairWatch RepairAuto DetailLeather WorkersLuthiers

Simple, transparent pricing

Start free. Upgrade when you need more.

Every plan includes multi-item tickets, notes, photos, due dates and the default status workflow.

Free
$0/mo
Free forever
Install Free
Tickets per month: 20
Staff accounts: 1
Most Popular
Pro
$9/mo
or $95/year, save 12%
Get started
Everything in Free, plus
Tickets per month: 300
Staff accounts: 3
Deposits, invoicing, tax and discounts
Shopify POS extension
Two-way customer messaging
Booking page, QR sign and deposit at booking
Business
$29/mo
or $295/year, save 15%
Get started
Everything in Pro, plus
Tickets per month: Unlimited
Staff accounts: 10
AI tokens per month: 500,000
Campaign contacts: 200
SMS notifications
AI drafting and smart intake
Reminders, review requests and warranty
Customer campaigns
Analytics and reports
Enterprise
$59/mo
or $595/year, save 16%
Get started
Everything in Business, plus
Staff accounts: Unlimited
AI tokens per month: 3,000,000
Campaign contacts: 1,000
B2B companies, Net terms and PO numbers
SLA tracking
Technician commissions
White-label (our branding removed)

Ready to streamline your service workflow?

Install free in minutes and manage your first ticket today.

Install Free